Seasonal Retail At Your Service Associate, Short Pump Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Flexible availability is required, including nights, weekends, and holidays. You welcome and assist customers, help with total-store fulfillment, use the systems needed to complete transactions, and keep the service, pickup, and return areas clean, organized, and ready for customers. You help ensure timely BOPS order completion and curbside delivery, support sales goals and loyalty programs, and collaborate with colleagues to deliver strong customer and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, and build positive customer relationships.
- Assist with total-store fulfillment and complete transactions using required systems.
- Keep service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, help customers with their needs, and thank them for their business.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
