Seasonal Retail Sales Associate, Short Pump Town Center

Macy's•Richmond, VA
•$16 - $20•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-oriented selling with genuine hospitality to create memorable holiday shopping experiences. You understand customers’ needs, offer personalized recommendations, and connect them with suitable products and services. Through product knowledge and customer engagement on the sales floor and in fitting rooms, you build trust, meet sales goals, and encourage customer loyalty. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they create friendly customer relationships, maintain merchandise presentation, process specified merchandise and vendor returns, update signs and pricing, and support merchandise moves. They share loyalty program benefits and provide a thoughtful checkout and farewell experience while collaborating with teammates and working toward individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to work toward daily sales goals.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities.
  • Ability to work independently and as part of a team.
  • Comfort using electronic devices.

Responsibilities

  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Welcome customers and create friendly, personal conversations and customer relationships.
  • Understand customer needs and provide personalized product and service recommendations.
  • Drive sales performance, meet sales goals, and encourage customer loyalty.
  • Keep the sales floor clean, organized, prepared, and inviting.
  • Merchandise new receipts and maintain a shoppable space.
  • Process damages, testers, and selected merchandise for return to vendors.
  • Update signs and pricing and support merchandise moves.
  • Share loyalty program benefits and provide customers with a courteous, complete service experience.
  • Collaborate with colleagues and contribute to individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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