About The Position

As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a friendly environment for customers while supporting the team in achieving sales goals through consistent, high-quality service. Colleagues begin each day prepared by checking that the sales floor is clean and organized and reviewing goals, new arrivals, top sellers, and promotions. During the day, they welcome customers, create personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and collaborate with colleagues to serve customers and communities. They strive to improve, take pride in their work, and contribute to individual and store results.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be comfortable handling electronic devices.
  • Meet the physical requirements of talking, lifting, constant movement, standing, and reaching with arms and hands.
  • Stand for at least two consecutive hours and lift at least 25 pounds.
  • Be able to stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Maintain a clean, organized, customer-ready sales floor and fitting rooms.
  • Maintain merchandise displays and support merchandise moves.
  • Welcome customers and provide friendly, personal, high-quality service.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Update signs and pricing.
  • Share Loyalty program benefits and ensure customers have what they need.
  • Support coworkers through honest, caring collaboration.
  • Work toward sales goals and contribute to individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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