Seasonal Fulfillment and Receiving Support Associate, Short Pump Town Center
About The Position
The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and the customer experience. The role includes receiving and organizing merchandise, picking and packing orders, retrieving them from back-of-house storage, and delivering orders curbside. The colleague monitors alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and helps keep the stockroom and sales floor operating efficiently. The role also involves customer interactions, including greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They organize the stockroom, complete orders, and help prepare the team for the next day while working collaboratively to deliver customer satisfaction and store results. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and able to adapt to changing priorities while working independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Receive, tag, organize, and restock merchandise, and maintain an organized stockroom.
- Pick, pack, retrieve, and complete customer orders, including monitoring alerts to help ensure BOPS orders are ready on time.
- Deliver orders curbside and provide helpful, attentive customer service.
- Greet customers, listen to their needs, resolve issues, and communicate product and promotion information.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Support sales goals, share Loyalty program benefits, and help customers complete their shopping experience.
- Use handheld equipment, computers, and register technology as needed to perform job functions and process transactions.
- Collaborate with colleagues, organize the stockroom at the end of the day, and help set the team up for the next day's success.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
