Seasonal Retail At Your Service Associate, Short Pump Town Center

Macy's • Richmond, VA

1d • Onsite

About The Position

The At Your Service Center Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, customer service, selling, teamwork, and maintaining a clean, organized, inviting shopping and pickup area. Associates use the systems and equipment needed to complete transactions, help customers with loyalty benefits and credit accounts, and contribute to sales goals and store results. The role requires flexibility to work a variety of shifts, including nights, weekends, and holidays. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales-goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total-store fulfillment and use the required systems to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Recover merchandise and help maintain a clean, organized, shoppable space.
• Collaborate with and support colleagues to serve customers and the community.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed