Seasonal Retail Sales and Recovery Associate, Oakridge

Macy's•San Jose, CA
•$20 - $23•Onsite

About The Position

As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a warm environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. You prepare for the day by ensuring the sales floor is clean and ready, and reviewing goals, new arrivals, top sellers, and promotions. During the day, you welcome customers, create friendly personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty program benefits, make sure customers have what they need, and collaborate with colleagues to serve customers and communities. You take pride in your work, pursue continuous improvement, and contribute to individual and store results. The role requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week, and part-time colleagues 12–24 hours per week; actual hours depend on business needs and colleague availability.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability, including days, evenings, weekends, and holidays.
  • Maintain regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
  • Be comfortable using electronic devices.
  • Meet the physical requirements of talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
  • Stand for at least two consecutive hours and lift at least 25 pounds.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Create a welcoming shopping experience through friendly, attentive customer service.
  • Keep the store clean, organized, and visually engaging by maintaining merchandise displays and tidying fitting rooms.
  • Prepare the sales floor for customers and stay informed about goals, new arrivals, top sellers, and promotions.
  • Welcome customers and have friendly, personal conversations.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
  • Collaborate with colleagues to serve customers and communities.
  • Work toward sales goals, take pride in the work, and learn from colleagues to improve individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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