About The Position

The Retail Sales and Recovery Associate helps create a welcoming shopping experience through genuine hospitality and attention to detail. The role keeps the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. Associates provide friendly, personal service and support their team in achieving sales goals. The work includes preparing the sales floor, reviewing goals and product and promotion information, engaging with customers, and maintaining shoppable sales-floor and fitting-room spaces. Associates also update signs and pricing, support merchandise moves, share loyalty-program benefits, and collaborate with colleagues to serve customers and achieve store results. Hours depend on business needs and colleague availability.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
  • Be comfortable handling electronic devices.
  • Be able to talk, lift, move constantly, stand, and reach with arms and hands.
  • Be able to stand for at least two consecutive hours and lift at least 25 pounds.
  • Be able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Use computers and other technology frequently, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Keep the sales floor clean, organized, and ready for customers.
  • Maintain merchandise displays and tidy fitting rooms to keep the store shoppable.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers, make eye contact, and have friendly, personal conversations.
  • Update signs and pricing and support needed merchandise moves.
  • Share loyalty-program benefits, ensure customers have what they need, and thank them sincerely.
  • Support coworkers through honesty, care, and collaboration.
  • Work toward sales goals, take pride in the work, and learn from colleagues to improve individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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