About The Position

As a Retail Sales & Recovery Colleague, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You provide friendly, high-quality service while supporting your team in achieving sales goals. Colleagues prepare the sales floor for customers, stay informed about goals, new arrivals, top sellers, and promotions, and engage customers with warm, personal service. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, ensure customers have what they need, and collaborate with colleagues to serve customers and communities. Hours depend on business needs and colleague availability. The posting notes that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

  • Understand and communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, adaptable to changing priorities, able to work independently, and effective in team settings.
  • Be comfortable handling electronic devices.
  • Meet physical requirements including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
  • Stand for at least two consecutive hours and lift at least 25 pounds.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

  • Create a welcoming shopping experience through friendly, personal customer service.
  • Keep the store clean, organized, and visually engaging, including maintaining merchandise displays and tidying fitting rooms.
  • Prepare the sales floor for customers and maintain a shoppable space throughout the day.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Update signs and pricing and support merchandise moves as needed.
  • Share Loyalty program benefits and ensure customers have what they need.
  • Support the team in achieving sales goals and collaborate with colleagues.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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