Seasonal Retail Sales and Recovery Associate, Mission Viejo

Macy's•Mission Viejo, CA

2d•Onsite

About The Position

As a Retail Sales and Recovery Associate, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You maintain clean, organized, and visually engaging merchandise displays, fitting rooms, and sales floors, and provide friendly, high-quality service that supports customer loyalty and store sales goals. You prepare for the day by reviewing goals, new arrivals, top sellers, and promotions. Throughout your shift, you welcome customers, offer personal assistance, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty-program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. You also support colleagues through honesty, care, and collaboration, while continually learning and working toward individual and store results. The position requires talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, and stoop, kneel, crouch, climb ladders, and reach above eye level. Close vision, color vision, depth perception, and focus adjustment are also required. Availability must include days, evenings, weekends, and holidays, with dependable attendance and punctuality. Macy’s describes the role as seasonal in the job title. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours; hours depend on business needs and colleague availability.

Requirements

Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Have flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
Be able to work independently and contribute to a team.
Be comfortable handling electronic devices.
Be able to talk, lift, move frequently, stand, and reach with arms and hands.
Be able to stand for at least two consecutive hours and lift at least 25 pounds.
Be able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and a cash register, and be able to process register transactions.

Responsibilities

Create a welcoming customer experience through genuine hospitality and friendly, personal interactions.
Keep merchandise displays and the sales floor clean, organized, visually engaging, and customer-ready.
Recover the sales floor and fitting rooms throughout the day.
Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
Update signs and pricing and support merchandise moves as needed.
Share loyalty-program benefits and ensure customers have what they need.
Close customer interactions with a sincere thank-you.
Support coworkers through honesty, care, and collaboration.
Work toward sales goals and individual and store results, and learn from colleagues.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice