Bilingual Part-Time Retail Sales and Customer Service Associate in Aurora, CO

Western Union•Aurora, CO

3d•Onsite

About The Position

The Bilingual Part-Time Retail Sales and Customer Service Associate is a Front Line Associate responsible for maintaining guest services and providing valuable customer service at Western Union’s Aurora, Colorado location. The role is fully in person and part time, with schedules that may include weekends and holidays. Employees must be flexible to work any day of the week during the location’s regular operating hours, which are Sunday through Saturday, 8:00 AM to 7:30 PM Mountain Time; schedules vary. The associate delivers a positive customer experience in line with company standards; processes money transfers and cash-register transactions; follows loss-prevention and security protocols; manages and reconciles company funds and daily receipts; and gives customers timely, accurate order-status updates. During slower business periods, the associate also conducts outside marketing and community outreach to engage customers, build awareness, and support business growth. The position pays $19.50 per hour. U.S.-specific benefits include medical, dental, vision, and life insurance, tuition assistance, a student loan paydown program, an employee discount program, and a 401(k) plan. The posting also mentions short-term incentives, accident insurance, and access to development platforms.

Requirements

Prior customer service experience.
Prior experience handling financial transactions.
Fluency in both English and Spanish, with strong communication skills in both languages.
Experience with Microsoft Office Suite and general computer literacy.
Self-motivation and the ability to balance transaction responsibilities with business development and marketing efforts during slower periods.

Responsibilities

Deliver exceptional guest service and ensure a positive customer experience consistent with company standards.
Process money transfer transactions and operate the cash register efficiently.
Follow loss-prevention protocols, company policies, and store standards.
Handle money transfer procedures and related services accurately and in compliance with requirements.
Manage company funds and accurately reconcile daily receipts and records.
Apply security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Provide customers with timely and accurate updates about their order status.
Conduct outside marketing and community outreach to engage customers, generate business growth opportunities, and increase brand awareness.