Part Time Customer Service and Sales Associate

Hertz•Birmingham, AL

About The Position

The Sales & Service Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales role provides customer service and sells Hertz products and services to meet customers’ travel and insurance replacement needs. The position involves working in a fast-paced sales environment, helping customers with reservations, rentals, and post-rental inquiries, and pursuing sales opportunities while supporting team goals. The role requires working outdoors in all weather conditions, standing for long periods, and working flexible shifts that may include weekends, holidays, and overtime. The stated wage is $17.00 per hour. The listed benefits are for full-time opportunities.

Requirements

Valid driver's license with a driving record in good standing.
Ability to drive and operate vehicles.
Fluency in English and the ability to communicate clearly and proficiently, both orally and in writing.
Competitive drive and confidence to succeed in a commission-based environment.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Sales, professionalism, and interpersonal skills.
High level of ownership, accountability, and initiative.
Demonstrated ability to work well within a team.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions and stand for long periods.
Auditory, speaking, and communication capabilities needed to perform the role’s responsibilities.
Ability to perform the listed physical activities, including sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, and reading, and to use a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

Candidates fluent in languages other than English are encouraged to apply.
1–2 years of customer service and sales experience.

Responsibilities

Communicate and offer ancillary products and services to enhance customers’ travel experiences.
Emphasize sales and revenue maximization for core products, including damage responsibility waivers, fuel options, and vehicle upgrades.
Achieve personal sales goals while supporting team goals.
Provide helpful, quality service and sales in a fast-paced environment to enhance customers’ rental experiences.
Convert phone inquiries into reservations and rentals.
Listen to customers, identify their needs, and create positive service experiences.
Engage customers courteously and professionally and ensure overall customer satisfaction.
Maximize revenue by soliciting business after rate quotes, addressing customer objections to reservations, and using sales techniques to obtain bookings.
Assist customers with post-rental questions involving rentals and billing.
Treat every customer contact as a sales opportunity and solicit reservations during customer service calls.