Part Time Customer Service and Sales Associate

Hertz • North Bend, OR

12d

About The Position

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales team member delivers professional customer service and sells Hertz products and services to meet customers’ travel and insurance replacement needs. The role pays $17.00 per hour.

The position involves working in a fast-paced sales environment, helping customers with reservations, rentals, and post-rental inquiries, and identifying opportunities to sell products and services. Associates work flexible shifts, including weekends and holidays, and may be required to work overtime. The role also involves outdoor work in all weather conditions and standing for long periods.

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz states that it champions diversity and inclusion and takes affirmative steps to promote employment and advancement opportunities.

Requirements

• Demonstrate clear and proficient written and oral communication in English.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Be able to work in a fast-paced environment with varied tasks and demonstrate strong organizational and time-management skills.
• Demonstrate sales, professionalism, and interpersonal skills.
• Show ownership, accountability, and initiative.
• Have proven ability to work well within a team.
• Be available for flexible shifts, including weekends and holidays, and overtime as required.
• Be able to work outdoors in all weather conditions and stand for long periods.
• Hold a valid driver’s license with a good-standing record.
• Be able to drive and operate vehicles.
• Have 1–2 years of customer service and sales experience.
• Possess the auditory, speaking, communication, and physical capabilities necessary to perform the role, including sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and using a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

• Fluency in languages other than English is encouraged.

Responsibilities

• Communicate and offer ancillary products and services to enhance customers’ travel experiences.
• Emphasize sales and revenue maximization for core products, including damage responsibility waivers, fuel options, and vehicle upgrades.
• Achieve personal sales goals while supporting team goals.
• Provide helpful, quality service and sales in a fast-paced environment while enhancing the customer’s rental experience.
• Convert phone inquiries into reservations and rentals.
• Listen to customers, identify their needs, and create a positive customer service experience.
• Engage customers courteously and professionally and ensure customer satisfaction and service.
• Maximize revenue opportunities by soliciting business after rate quotes, addressing customer objections to reservations, and using appropriate sales techniques to obtain bookings.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Treat every customer contact as a sales opportunity and solicit reservations during customer service calls.

Benefits

• Full-time opportunities include medical, dental, and vision insurance; life insurance; paid time off; a 401(k) retirement plan; and employee discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed