Part Time Customer Service and Sales Associate

Hertz•West Springfield, MA

13d

About The Position

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales role delivers professional customer service and sells Hertz products and services to address customers’ travel and insurance replacement needs. The position pays $16.00 per hour. The associate works in a fast-paced sales environment, supports individual and team sales goals, and helps customers with reservations, rentals, and post-rental inquiries. The role involves flexible shifts, including weekends and holidays, and may require overtime. Associates work outdoors in all weather conditions and stand for extended periods. Hertz offers the listed benefits for full-time opportunities. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz is an equal opportunity employer and encourages applications from individuals with diverse backgrounds and experiences.

Requirements

Demonstrate clear and proficient written and spoken English communication skills.
Have the competitive drive and confidence to succeed in a commission-based environment.
Be able to work in a fast-paced environment with varied tasks and demonstrate strong organizational and time-management skills.
Demonstrate sales, professionalism, and interpersonal skills.
Show ownership, accountability, and initiative.
Have proven ability to work well within a team.
Be available for flexible shifts, including weekends and holidays, and overtime as required.
Be able to work outdoors in all weather conditions and stand for long periods.
Hold a valid driver's license with a record in good standing.
Be able to drive and operate vehicles.
Have 1–2 years of customer service and sales experience.
Possess the auditory, speaking, and communication capabilities needed to perform the role’s responsibilities.
Be able to perform duties involving sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and using a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

Fluency in languages in addition to English is encouraged.

Responsibilities

Communicate and offer ancillary products and services to enhance customers’ travel experiences.
Sell core products and maximize revenue, including damage responsibility waiver options, fuel options, and vehicle upgrades.
Achieve personal sales goals while supporting team goals.
Provide helpful, quality service and sales in a fast-paced environment to improve customers’ rental experiences.
Convert phone inquiries into reservations and rentals.
Listen to customers, identify their needs, and create positive customer service experiences.
Engage customers courteously and professionally while supporting overall satisfaction and service.
Solicit business after rate quotes, address customer objections, and use appropriate sales techniques to secure bookings.
Assist customers with post-rental questions involving rentals and billing.
Treat customer service contacts as sales opportunities and solicit reservations during those calls.