Part Time Customer Service and Sales Associate

Hertz • West Springfield, MA

13d

About The Position

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commission-based sales team member provides customer service and sells Hertz products and services to support customers’ travel and insurance replacement needs. The position pays $16.00 per hour.

The role involves working in a fast-paced sales environment, helping customers with reservations, rentals, and post-rental questions, and identifying opportunities to improve the customer’s rental experience and maximize revenue. Work may be outdoors in all weather conditions and includes flexible shifts, weekends, holidays, and overtime as required.

The posting also includes a Massachusetts notice stating that it is unlawful to require or administer a lie detector test as a condition of employment or continued employment, and describes potential penalties for violations.

Requirements

• Demonstrated written and oral communication skills.
• Ability to communicate clearly and proficiently in English.
• Competitive drive and confidence to succeed in a commission-based environment.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Sales, professionalism, and interpersonal skills.
• A high level of ownership, accountability, and initiative.
• Proven ability to work well within a team.
• Valid driver's license with a record in good standing.
• Ability to drive and operate vehicles.
• One to two years of customer service and sales experience.
• Ability to perform the position’s physical functions, including sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and using a computer, telephone, calculator, copy machine, and fax machine.
• Auditory, speaking, and communication capabilities necessary to perform the position’s responsibilities.

Nice To Haves

• Fluency in languages other than English is encouraged.

Responsibilities

• Communicate and offer ancillary products and services to enhance customers’ travel experiences.
• Sell core products, including options to waive customers’ responsibility for damage, fuel options, and vehicle upgrades.
• Achieve personal sales goals while supporting team goals.
• Provide helpful, quality service and sales in a fast-paced environment.
• Convert phone inquiries into reservations and rentals.
• Listen to customers, identify their needs, and create a positive service experience.
• Engage customers courteously and professionally and support overall customer satisfaction.
• Maximize revenue by soliciting business after rate quotes, addressing customer objections to reservations, and using sales techniques to obtain bookings.
• Assist customers with post-rental inquiries involving rentals and billing.
• Treat each customer contact as a sales opportunity, including soliciting reservations during customer service calls.
• Drive and operate vehicles.
• Work flexible shifts, including weekends and holidays, and work overtime as required.
• Work outdoors in all weather conditions.

Benefits

• The posting lists benefits for full-time opportunities: medical, dental, and vision insurance; life insurance; paid time off; a 401(k) retirement plan; and employee discounts. These benefits are not specified as applying to this part-time position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed