Part Time Customer Service Associate and Sales Associate

Hertz • Marlborough, MA

13d

About The Position

The Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This sales-commissioned team member delivers world-class customer service and sells Hertz products and services to meet customers’ travel and insurance replacement needs. The wage is $16.00 an hour.

Requirements

• Good written and oral communication skills.
• Communicate clearly and proficiently in English.
• Competitive drive and confidence to succeed in a commission-based environment.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Sales, professionalism, and interpersonal skills.
• A high level of ownership, accountability, and initiative.
• Proven ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time.
• Valid driver’s license with a record in good standing.
• Ability to drive and operate vehicles.
• One to two years of customer service and sales experience.

Nice To Haves

• Fluency in languages other than English is encouraged.

Responsibilities

• Communicate and offer ancillary products and services to enhance customers’ travel experiences.
• Sell core products to maximize revenue, including damage responsibility waiver options, fuel options, and vehicle upgrades.
• Achieve personal sales goals while supporting team goals.
• Provide helpful, quality service and sales in a fast-paced environment and enhance the customer’s rental experience.
• Convert phone inquiries into reservations and rentals.
• Listen to customers, identify their needs, and create a positive customer service experience.
• Engage customers courteously and professionally and ensure customer satisfaction and service.
• Actively solicit business after providing rate quotes, address customer objections to making reservations, and use appropriate sales techniques to obtain bookings.
• Assist customers with post-rental inquiries involving rentals and billing.
• Treat every customer contact as a sales opportunity and solicit reservations during customer service calls.

Benefits

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees and family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs, including pet, legal/identity theft, and critical illness
• Perks & Discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed