Bilingual Part-Time Retail Sales and Customer Service Associate in Aurora, CO

Western Union•Aurora, CO

5d•Onsite

About The Position

The Retail Sales and Customer Service Associate is a bilingual English/Spanish Front Line Associate responsible for guest services and customer support at Western Union’s in-person Aurora, Colorado location. The role includes delivering a positive customer experience, processing money transfers and cash-register transactions, handling and reconciling company funds, and following loss-prevention and security procedures. The associate also provides customers with order-status updates and supports business growth through outside marketing and community outreach. The position is part-time and requires weekend hours; schedules may also include holidays and vary within the location’s business hours, Sunday through Saturday, 8:00 AM to 7:30 PM Mountain Time. The work is 100% in person. The hourly rate is $19.50.

Requirements

Prior customer-service experience.
Prior experience handling financial transactions.
Fluency in English and Spanish, with strong communication skills in both languages.
Experience with Microsoft Office Suite and general computer literacy.
Self-motivation and the ability to balance transactional work with business-development and marketing activities during slower periods.
Flexibility to work any day of the week during regular business hours; weekend hours are required.

Responsibilities

Deliver exceptional guest service and a positive customer experience in accordance with company standards.
Process money-transfer transactions and operate the cash register efficiently.
Follow loss-prevention protocols, company policies, and store standards.
Handle money-transfer procedures and related services accurately and in compliance with requirements.
Manage company funds and reconcile them accurately against daily receipts and records.
Apply security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Provide customers with timely, accurate updates on order status.
Conduct outside marketing and community outreach to engage customers, generate business opportunities, and increase brand awareness.