Retail Regional Manager

Sunflower Bank NA•Santa Fe, NM

12h•Onsite

About The Position

Sunflower Bank, N.A. is hiring a full-time, on-site Retail Regional Manager in Santa Fe, New Mexico. The role partners directly with the Managing Director of Retail to help develop the bank’s sales program, improve the customer experience, and develop retail sales teams through training and coaching. The manager works with branch management and retail staff to achieve organizational objectives while maintaining operational and audit readiness. The position also supports retail product development, marketing strategy and execution, sales programs, customer follow-up, prospecting, and improvements to operational processes. It uses distance management to lead regions effectively and maintains thorough knowledge of retail products across the markets. The role’s physical demands may include extended periods sitting or standing, computer or equipment use, reaching, regular walking, occasional bending, stooping, kneeling, or climbing, and lifting or moving items weighing up to 10 pounds. Vision demands include close and distance vision, color and peripheral vision, depth perception, and adjusting focus. Essential job functions may be performed with or without reasonable accommodation.

Requirements

College degree, preferably in business, or equivalent banking experience.

Responsibilities

Develop a cohesive retail team aligned with the bank’s strategic plan and core values.
Set daily and weekly sales plans for branches and individual sales staff with branch management teams.
Report sales and performance results weekly to Senior Retail Management.
Support, mentor, and coach the sales team.
Assist branch management in setting sales goals and ensure accountability for sales and referral performance.
Develop branch staff and prepare them for advancement within the organization.
Ensure operational and audit compliance and readiness.
Plan and facilitate weekly regional retail sales meetings to discuss sales and referral results.
Monitor weekly tracking of branch sales programs.
Assist with implementing calling programs, new-account follow-up, and prospecting opportunities.
Work with the Retail Operations Group to improve process and procedure efficiency and accuracy.
Use distance management to lead regions effectively and maximize time and resources.
Maintain thorough knowledge of retail products throughout the markets.
Assist with new product development.
Assist with creating and executing marketing strategy.
Provide staff training, role-playing, and sales collateral related to product knowledge, sales, referrals, and customer service.
Conduct ongoing retail sales training with Branch Managers.
Assist in interviewing prospective sales staff.