Retail Regional Manager

Citizens•City of White Plains, NY

About The Position

The Retail Regional Branch Manager bridges retail strategic objectives to branch behaviors and deliverables to achieve business results through people. The role serves as a primary coach and advisor to branch staff, ensuring business processes and a branded customer experience are implemented consistently. Through visible leadership, performance management, partnerships, planning, prioritization, and problem resolution, the manager drives branch performance, sales growth, and customer satisfaction. The manager also represents the brand in the community and cultivates referral and prospecting opportunities. The role includes building high-performing teams by coaching branch managers, developing talent, and holding colleagues accountable. It involves translating business and regional priorities into branch activities, resolving performance and operational issues, and engaging partners to support collaboration, business growth, and customer satisfaction. As responsibilities expand, the position assumes increasing expectations for profitable growth and P&L management, and requires adapting remote management capabilities as the span of control widens. The position is full-time, with a schedule aligned to business needs, including early mornings, evenings, and occasional weekends. Regular travel within the assigned region is required to support branch teams, client engagement, and community involvement.

Requirements

At least 5 years of progressive retail banking leadership experience, including multi-branch oversight and team management.
Demonstrated success driving sales performance, revenue growth, and customer acquisition across a region or market.
Proven ability to coach, develop, and lead high-performing teams, with a strong focus on talent development and succession planning.
Strong understanding of consumer banking products, services, and regulatory and compliance requirements.
Experience leveraging data and performance metrics to drive business decisions and improve branch productivity.
Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
Bachelor’s degree in Business, Finance, or a related field, or equivalent work experience.

Nice To Haves

At least 5 years of banking or financial services leadership experience with direct P&L responsibility.
Prior experience managing a geographically dispersed team or a large market or region.
Strong background in sales management, including outbound prospecting and community engagement strategies.
Demonstrated success improving customer experience scores and deepening client relationships.
Experience with talent acquisition, workforce planning, and building diverse, inclusive teams.

Responsibilities

Build and develop a high-performing team by coaching branch managers to become effective coaches and leaders who consistently deliver an exceptional customer experience while following prescribed processes.
Grow the business, achieve scorecard metrics, and ensure operational integrity through prescribed in-branch coaching sessions.
Translate business and regional priorities into branch activities.
Set clear expectations and hold colleagues accountable.
Diagnose issues quickly, develop plans to drive results, and follow up to ensure issues are resolved.
Proactively engage key partners using defined partnership routines to support collaboration, business growth, and customer satisfaction.
Recruit talent, coach performance, and develop colleagues for long-term success.
Engage and inspire others to meet customer commitments and provide a consistent branded customer experience.
Grow a profitable business and manage P&L responsibilities as those expectations increase.
Adapt remote management capabilities as the span of control widens.
Represent the brand in the community and cultivate referral and prospecting opportunities.
Travel regularly within the assigned region to support branch teams, client engagement, and community involvement.