Retail Regional Director - MA/NY/OH

Sunnyside•Ohio, United States, OH

About The Position

The Regional Director of Sunnyside reports to the Vice President of Retail Sales & Operations and is responsible for profitability of the multi-state retail operation and building high-performing management teams within Ohio, Massachusetts, and New York. The Regional Director oversees and leads Sunnyside dispensaries, ensuring the region achieves or exceeds key metrics and goals, including revenue targets and increased market share. Working with senior leadership, the role implements national Sunnyside initiatives, develops and executes plans, builds a best-in-class customer experience, and drives operational consistency across dispensaries. The Regional Director partners cross-functionally with teams including Human Resources, Compliance, Security, Marketing, New Store Development, Construction, Learning & Development, and Talent Acquisition to meet regional business needs. The role leads and motivates District Managers and Dispensary Managers, including recruiting, onboarding, training, employee relations, and coaching. It is accountable for regional profit and loss, including payroll, financial management, and monthly sales goals. The position also requires strategic thinking, decision-making, complex problem-solving, conflict resolution, talent selection, performance management, and succession planning.

Requirements

10 or more years of retail management experience, preferably in a high-growth or fast-paced environment with responsibility for multiple sites.
Proficiency with Microsoft Office Suite, including strong Excel skills.
Ability to learn, apply, and teach technical and product-related information in a professional, consultative manner.
Strong business acumen, including data management, attention to detail, and excellent communication and interpersonal skills.
High integrity, personal motivation, adaptability, and sense of urgency.
Availability to work all hours of operation, including nights, weekends, and holidays.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail management experience in a high-growth or fast-paced environment with multiple-site responsibility.

Responsibilities

Build a high-performing retail leadership team by matching talent selection to regional and district needs.
Assess management performance, skill gaps, and career aspirations to develop a leadership pipeline for projected store openings and revenue growth.
Develop, coach, and inspire leaders through regular feedback, performance discussions, and career development planning; sustain coaching, training, and development initiatives for succession planning.
Promote accountability, people-centeredness, and forward-thinking in regional leadership performance management.
Direct district-level resource planning and operational needs in alignment with regional strategy.
Contribute to Sunnyside initiatives and lead their successful deployment within the region.
Assess and develop regional structure and organizational design in response to forecasts, new store openings, and changing conditions.
Maintain and influence business partner relationships across Human Resources, Outreach, Compliance, Security, Employee Health & Safety, Marketing, Construction, and IT.
Ensure regional priorities, budgets, and people needs are incorporated into new-store-opening projects.
Achieve sales objectives by influencing regional targets, driving accountability for sales goals, and resolving operational challenges to increase productivity.
Partner with the Regional Buyer to select product-line enhancements based on regional trends and customer demographics, and ensure dispensaries are prepared and resourced to launch them.
Gather district data and insights and develop regional strategic plans addressing business and competitor risks.
Partner with Human Resources to investigate and resolve employee relations and engagement concerns in a timely manner.
Manage inspection or audit escalations.
Establish short- and long-term strategic goals and work with stakeholders to monitor and drive company and individual performance using KPIs and other metrics.
Travel regularly within assigned states to visit dispensaries and periodically to other states for business meetings and events.