Director, Warehouse Operations OH/PA/NY

Continental Services•Groveport, OH

About The Position

The Director of Warehouse Operations leads safe, efficient, and scalable warehouse operations supporting the Market and Vending divisions. The role focuses on improving productivity, inventory accuracy, profitability, customer satisfaction, and team performance while executing strategies that support long-term growth. The Director leads warehouse and cross-functional teams, develops standard operating procedures, oversees labor planning and inventory processes, and builds relationships with internal stakeholders, vendors, customers, and key partners. The position also ensures compliance with safety, sanitation, food handling, and regulatory requirements. The role establishes and monitors operational and financial KPIs, analyzes performance and financial data, manages budgets and costs, identifies opportunities to improve margins and service, and provides executive-level reporting. It also oversees customer service and relationships, responds to fulfillment issues, and collaborates with IT and technical teams on warehouse and route-related systems and equipment. The position requires approximately 25–35% travel between operating locations across the assigned region. Regular onsite visits support local teams, operational reviews, customer relationships, and new business launches and expansions, and include walking warehouse floors and reviewing market, vending, and office coffee operations.

Requirements

Bachelor’s degree in operations, supply chain, logistics, business, or a related field, or equivalent experience.
5+ years of progressive leadership experience in warehouse, distribution, logistics, or supply chain operations.
3+ years leading multi-site or complex operations and management teams.
Strong knowledge of warehouse management systems, inventory controls, FIFO practices, and operational KPIs.
Demonstrated success improving productivity, service, cost performance, and operating margins.
Strong analytical, financial, communication, and team-development skills.
Approximately 25–35% travel between operating locations across the assigned region is required.

Nice To Haves

Experience with route-based distribution, vending, micro markets, or related technology.

Responsibilities

Lead and inspire warehouse and cross-functional teams to achieve operational excellence and long-term business objectives.
Foster accountability, collaboration, and continuous improvement; coach managers and develop emerging leaders for future growth and succession.
Develop and implement standard operating procedures that create consistent, efficient operations for internal partners and customers.
Oversee labor planning, workforce optimization, inventory control, replenishment, cycle counting, product availability, and FIFO compliance.
Build relationships with Supply Chain, Operations, Sales, Marketing, Finance, Business Development, Account Management, IT, vendors, and other stakeholders.
Represent the organization with key partners and serve as an escalation point for major operational accounts.
Ensure compliance with safety, sanitation, food handling, and regulatory requirements.
Establish and monitor KPIs for warehouse productivity, inventory accuracy, route productivity, product profitability, fulfillment quality, and service.
Analyze financial and operational data to forecast needs, manage budgets, control costs, and drive performance improvements.
Identify opportunities to improve margins, productivity, service levels, and warehouse scalability.
Provide executive-level reporting and support pricing strategies and product-mix optimization for vending machines and markets.
Ensure reliable product availability, timely service, and professional interactions that meet or exceed customer expectations.
Conduct periodic customer and site visits, review performance, and implement corrective actions to maintain satisfaction.
Partner with Route Management to meet client fulfillment expectations, use feedback on mispicks and service gaps to identify root causes, and implement corrective actions to improve order accuracy and prevent recurrence.
Collaborate with IT and technical teams to implement and maintain warehouse management systems, telemetry, routing software, market platforms, cashless payment systems, and reporting tools.
Coordinate equipment installation, removal, placement, and maintenance with technical and field operations teams.