Director, Warehouse Operations

Sysco•Fort Worth, TX

13d

About The Position

Directs warehouse and distribution operations to promote safe, efficient use of facilities, equipment, and personnel. Maintains safe and sanitary work areas that meet federal, state, and company requirements while operating within financial and productivity guidelines. The role leads warehouse managers, supervisors, and hourly associates; oversees staffing, development, performance, safety, sanitation, food safety, and operational processes; and collaborates with other distribution center departments and affiliate locations to improve product flow, cost, service, accuracy, quality, and productivity. The position is full-time and requires a varying schedule that may include day or night shifts, weekdays, weekends, and some holidays. Work takes place in a warehouse/operations setting with frequent time in an office. The role requires some travel to support distribution centers and affiliate locations.

Requirements

Must be at least 18 years of age.
Excellent written and verbal communication skills with associates, peers, and senior management.
Ability to plan and organize work and time, analyze and communicate numerical data, follow policies and procedures, use basic math, and identify and solve problems.
Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to handle departmental issues, mitigate differences, and support direct reports.
Ability to foster cooperation and collaborate with business partners and multiple teams at different organizational levels.
Ability to plan, develop, and coordinate multiple projects and perform effectively in a multitasking environment with frequent interruptions.
Ability to manage confidential information effectively.
Must pass a physical assessment test.
High school diploma or GED required.
At least 10 years of verifiable experience in management or leadership roles in a distribution-related industry, or an equivalent combination of education and experience.
Working knowledge of warehouse management systems, including inbound, outbound, and inventory management processes.
Conceptual understanding of labor management systems for operations.
Experience in labor relations related to effective management of operations associates.
Articulate, effective written and verbal communication with people from varied backgrounds and educational levels.
Ability to perform arithmetic with whole numbers, fractions, and decimals; calculate rates, ratios, and percentages; and interpret bar graphs.
Ability to proactively address issues and solve problems using education and experience, including adapting prior approaches or developing situation-specific solutions within applicable regulations.
Certification on material handling equipment, or ability to become certified.
Ability to meet the physical demands of the position, including standing, walking, sitting, using hands and arms, operating a computer keyboard and mouse, and occasionally lifting or moving up to 25 pounds.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Bachelor’s degree in operations systems, business management, or a related field.
Food service knowledge.

Responsibilities

Oversee, observe, and enforce safety rules to help eliminate accidents and injuries.
Hire, train, develop, evaluate, and hold warehouse managers and associates accountable; provide direction and leadership to warehouse operations staff.
Maintain a work environment that recruits, retains, and supports operations personnel, and execute staff selection, development, motivation, and evaluation processes.
Administer company policies and procedures, including training, communication, interviewing, discipline, and termination.
Initiate and maintain sanitation programs and maintain knowledge of company safety programs, OSHA regulations, and related requirements.
Maintain working knowledge of warehouse systems and processes, including general knowledge of refrigeration systems.
Collaborate with Transportation, HR, Administration, and affiliate operating companies to improve product flow, cost, and service.
Oversee receiving, slotting, and shipping to support accuracy, product quality, and productivity.
Work with the Senior Manager, Warehouse Standards, Systems and Engineering to reduce warehouse shrink and improve productivity through warehouse management system configuration and execution.
Promote associate involvement and quality of work, and provide leadership that benefits the company, associates, and customers.
Ensure associate records, evaluations, and related documentation are maintained accurately and on time, and ensure the operations management team is trained in these processes.
Ensure the ongoing appearance, maintenance, and security of the warehouse and its equipment.
Work with the safety department to resolve safety issues.
Communicate and reinforce policies and procedures, including the Coaching Maximizing Performance Program, Preferred Work Methods, and Best Business Practices.
Maintain effective working relationships with management across operations departments and address associate relations issues and department needs.
Ensure compliance with company policies and applicable state and federal laws, regulations, and policies, including OSHA, HACCP, and BRC requirements.
Support food safety policies, standard operating procedures, and prerequisite food safety control programs that meet legal and quality requirements and industry best practices.
Accept additional responsibilities or special projects as requested.
Determine staff training and development needs, identify staffing requirements, and assist with recruitment.
Conduct annual performance evaluations for immediate subordinates and provide ongoing feedback by monitoring activities and reports.
Communicate operational status and issues to distribution center management.