Director, Warehouse Operations

C&S Wholesale Grocers•Sheboygan, WI

About The Position

The Director of Warehouse Operations is responsible for grocery and perishable warehouse operations, warehouse maintenance, and support facilities at a high-volume, fast-paced distribution center. The role is accountable for achieving operating results aligned with individual and company performance goals, including preparing and managing annual operating plans and budgets. The Director works with distribution center customers to ensure product quality and reliable, fast, accurate service. The role oversees maintenance processes, records, safety protocols, security services, and inventory control to help ensure that teams, service providers, equipment, and physical assets are safe and secure. It also leads recruitment, training, skills development, and coaching to improve performance and support team members’ advancement. The position evaluates distribution center performance, responds to changing business needs, oversees budgets and capital proposals, and directs adoption of improved processes, equipment, and facilities. It also manages customer service performance, facility and equipment needs, safety and compliance activities, performance reviews, and succession planning.

Requirements

Bachelor’s degree in General Studies.
7–10 years of experience in retail operations, distribution, transportation, logistics, and/or supply chain management, or an equivalent combination of education and experience.
Working knowledge of financial analysis and operational analysis.
Knowledge of Windows, Microsoft Office (Word and Excel), and email software.
Able to communicate complex and detailed information verbally by telephone and in person, and in writing.
Proficient in reading, writing, and speaking English.
Strong leadership skills, including team facilitation, training, and motivation; able to work effectively with team members at all levels and with different backgrounds and needs.
Able to handle multiple tasks and organize and coordinate activities effectively in complex situations.
Strong analytical and problem-solving skills.
High standard of integrity and reliability; able to build trust and loyalty.
Able to work in warehouse environments including freezer, perishable, and store/grocery areas, as well as an office environment.

Nice To Haves

Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation management.

Responsibilities

Review and evaluate distribution center functions, address performance gaps, and take corrective action to ensure functional managers meet operating goals.
Assess business conditions and emerging needs, such as seasonality and promotional events, and act on opportunities to improve service, reduce costs, or generate revenue.
Oversee preparation of annual operating budgets for assigned warehouses, garage, fleet, offices, and support functions; evaluate, adjust, and approve budgets for submission to the director of distribution.
Prepare, evaluate, and approve capital expenditure proposals for facility and equipment replacement or upgrades, and submit justified proposals to the director of distribution for the annual capital budgeting process.
Direct adoption and use of improved processes, new equipment, and new facilities, and achieve incremental business results from those investments.
Set customer service expectations, monitor customer feedback and results, and address performance gaps or improvement opportunities.
Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; support accident prevention and facility and team-member security on company property.
Oversee management of facilities and equipment, identifying remodeling or replacement needs based on operational requirements and economic justification.
Oversee record keeping, inspections, audits, and safety training.
Conduct performance appraisals and coach direct reports to improve individual and team performance.
Assist in developing individual and team performance improvement goals that support company objectives.
Develop and maintain a succession plan and oversee training and staffing activities that provide equal advancement opportunity for motivated team members.
Monitor development and skills-building systems against productivity and employee-turnover goals, and take corrective action as needed.
Recruit and train team members and ensure ongoing skills development and coaching.