Director, Warehouse Operations

C&S Wholesale Grocers•Sheboygan, WI

About The Position

The Director of Warehouse Operations is responsible for grocery and perishable warehouse operations and warehouse maintenance and support facilities at a high-volume, fast-paced distribution center. The role is accountable for achieving operating results in line with individual and company performance goals, including developing and overseeing annual operating plans and budgets for assigned facilities. The director works with distribution center customers to meet or exceed expectations for product quality and service reliability, speed, and accuracy. The role oversees maintenance processes, record keeping, safety protocols, security services, and inventory control to protect distribution center work teams, service providers, equipment, and physical assets. The director also recruits and trains team members, supports ongoing skills development and coaching, and helps team members improve job performance and advancement potential. Responsibilities include evaluating distribution center performance, managing budgets and capital proposals, adopting improved processes and equipment, ensuring customer service, maintaining safe facilities, and developing team performance and succession plans.

Requirements

Bachelor's degree in General Studies.
7–10 years of experience in retail operations, distribution, transportation, logistics, and/or supply chain management, or an equivalent combination of education and experience.
Working knowledge of financial and operational analysis.
Knowledge of Windows, Microsoft Office (Word and Excel), and email software.
Ability to communicate complex and detailed information verbally, by telephone and in person, and in writing.
Proficiency in reading, writing, and speaking English.
Strong leadership skills, including team facilitation, training, and motivation; ability to work well with team members at all levels and with different backgrounds and needs.
Ability to manage multiple tasks and effectively organize and coordinate activities in complex situations.
Strong analytical and problem-solving skills.
High standard of integrity and reliability, and ability to build trust and loyalty.

Nice To Haves

Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation management.

Responsibilities

Review and evaluate performance across distribution center functions, address performance gaps, and take corrective action to ensure functional managers meet operating goals.
Assess business conditions and emerging needs, such as seasonality and promotional events, and act on opportunities to improve service, reduce costs, or generate revenue.
Oversee preparation of annual operating budgets for assigned warehouses, garage, fleet, offices, and support functions; evaluate and adjust proposed budgets, approve final budgets, and submit them to the director of distribution.
Prepare, evaluate, and approve capital expenditure proposals for facility and equipment replacement or upgrades, and submit justified proposals to the director of distribution for the annual capital budgeting process.
Direct adoption and use of improved processes, new equipment, and new facilities, and achieve incremental business results from these investments.
Set high customer service expectations, monitor performance with customers, and correct service gaps or pursue improvements.
Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; promote accident elimination and facility and team-member security on company property.
Oversee facilities and equipment, identifying remodeling or replacement needs based on operational requirements and economic justification.
Oversee record keeping, inspections, audits, and safety training.
Conduct performance appraisals and coach direct reports to improve individual and team performance; support the development of performance improvement goals aligned with company objectives.
Develop and maintain a succession plan and oversee training and staffing activities that provide motivated team members equal opportunity to advance.
Monitor development and skills-building systems against productivity and employee turnover goals, taking corrective action as needed.
Recruit and train team members and support ongoing skills development and coaching.