Retail Promotions Manager

PACCAR • Renton, WA

8d

About The Position

The Retail Promotions Manager leads a team responsible for retail customer loyalty programs in North and South America. The role coordinates projects and programs with PACCAR dealers, departments within PACCAR Parts, and external marketing partners to increase retail sales and enhance the customer experience. It includes managing dealer support, program execution and analytics; guiding loyalty program strategy; managing vendor relationships and integrations; developing program materials and website enhancements; presenting updates to dealers and leadership; and supporting team development and continuous improvement.

Requirements

• Bachelor’s degree in business, marketing, advertising, or a related field.
• Five years of marketing, advertising, sales, or customer service experience.
• Project, product, or systems management experience.
• Six Sigma experience.
• Team leader with excellent communication skills.
• Proficiency in Excel, PowerPoint, Snowflake, and Tableau.

Nice To Haves

• Master’s degree.
• Two years of experience as a manager or supervisor.
• Advanced skills in Excel, PowerPoint, Snowflake, and Tableau.
• Spanish and/or French language proficiency.

Responsibilities

• Manage the retail promotions team responsible for dealer support, daily program execution, and program analytics.
• Lead loyalty program strategies to drive retail growth and enhance customer experience.
• Increase customer acquisition, retention, cross-selling, and up-selling.
• Manage vendor partner relationships, including dealer business system integrations.
• Collaborate with vendor partners on data management and analytics.
• Develop new program materials and website enhancements.
• Develop and present program updates and overviews to dealer personnel and division leadership.
• Champion Six Sigma and continuous improvement projects to improve marketing tools and increase internal and customer efficiency.
• Support, coach, and mentor team members’ professional development.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for employees and their families.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services, including wellness plans, estate planning, and financial counseling.
• Holiday gift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager