Retail Party & Event Host

Michaels•Albany, WA

2d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other store events, to provide guests with a fun, engaging, and stress-free experience. Help customers shop, locate products, and find solutions; provide fast, friendly checkout service; and complete store operations such as truck unloading, stocking, merchandise recovery, and maintaining store standards. The role also supports store cleanliness, safety, shrink prevention, and compliance with company procedures and policies. Coordinate multiple events at once, communicate with clients and store team members, demonstrate craft projects, lead activities such as face painting, and manage event add-ons. Complete event-related administrative work, adapt plans to client feedback, prepare backup plans, and set up, clean, and break down event spaces. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The role is based in a public retail store. Team members may work in climate-controlled public areas, stock rooms that may not be climate controlled, and outdoors when retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. The position requires standing and moving throughout the store, bending, lifting, carrying, reaching, stretching, and accessing high shelves with a ladder or similar equipment.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to handle job stress and remain positive and respectful in difficult situations.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, lift heavy boxes, and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan, coordinate, and facilitate children’s birthday parties, craft classes, and other store events, including managing multiple events at once.
Create a fun and creative environment for guests of all ages and demonstrate craft projects and activities, including face painting.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adapt event plans to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event spaces before and after each event while following cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs and follow company procedures, programs, policies, standards, and applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.