About The Position

Framebridge is seeking a Design Consultant to join its retail store team. The role guides customers through the custom framing process, offers design advice and product knowledge, and delivers a welcoming, customer-first experience. The Design Consultant reports to the Store Manager and represents Framebridge’s brand and craftsmanship in the store. The position involves inspecting, photographing, and measuring artwork using Framebridge tools; answering questions and troubleshooting issues; and suggesting ways to improve the retail experience. Team members are expected to work a flexible schedule, including evenings and weekends, according to business needs. The role requires regularly standing for up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

  • Experience in a customer service, retail, or hospitality role.
  • Strong interpersonal and communication skills and an engaging personality.
  • Interest in design and enthusiasm for working in a creative environment.
  • Ability and eagerness to learn new tools, products, and processes.
  • Time-management, organizational, and problem-solving skills.
  • Experience with clienteling outreach and growing business through customer relationships.
  • Willingness to work flexible hours, including evenings and weekends.
  • Ability to stand for extended periods, up to eight hours per shift.
  • Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Responsibilities

  • Provide exceptional customer service and represent the brand in retail stores.
  • Use listening, oral, and communication skills to build relationships with customers.
  • Demonstrate product knowledge and provide design advice.
  • Inspect, photograph, and measure artwork using Framebridge tools.
  • Answer questions and troubleshoot issues using sound judgment.
  • Offer suggestions to innovate and improve the retail experience.
  • Take actions necessary to deliver the 100% happiness guarantee.
  • Work a flexible schedule, including evenings and weekends, to meet business needs.

Benefits

  • Flexible Time Off
  • Paid holidays
  • Free Frame codes and employee discounts
  • Employee Assistance Program (EAP)
  • Ongoing learning and development opportunities
  • Commuter benefits
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