GC Retail Operations Manager Store 454

Guitar Center • Norman, OK

7d

About The Position

Guitar Center’s Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, bringing it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role supports Guitar Center’s mission to nurture musicians and create an inclusive, customer-first environment grounded in integrity, inclusion, musical passion, and respect.

The Operations Manager partners with the Store Manager and other leaders to meet EBITDA, sales, and margin goals. The role oversees staffing, hiring, training, shipping and receiving, warehouse organization, facility maintenance, loss prevention, safety, inventory and cash management, business reporting, and store opening and closing. The manager also conducts weekly signage and pricing audits and may serve as the manager in charge to help drive sales.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
• Ensure appropriate department staffing, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize the warehouse and stock merchandise.
• Maintain the facility.
• Oversee loss prevention, safety, inventory management, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring merchandise meets planogram standards, including POP, SKU, and inventory integrity audits.
• Act as the manager in charge when necessary to drive sales.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed