GC Retail Operations Manager Store 633

Guitar Center • Louisville, KY

3h

About The Position

The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, bringing it to the sales floor, and merchandising it according to planograms, promotions, and standards. The role helps nurture a culture of integrity, inclusion, musical passion, and respect. In partnership with the Store Manager and management team, the Operations Manager supports store financial and sales goals and oversees staffing, training, shipping and receiving, warehouse organization, facility maintenance, loss prevention, safety, inventory, cash management, and business reporting. The position may also serve as acting manager in charge, open and close the store, and take on additional duties as assigned.

Successful candidates demonstrate delegation, initiative, interpersonal communication, organization, performance management, and technology skills. The job requires working in a loud environment for 5–8 hours, working weekends, holidays, and evenings, and lifting up to 50 pounds.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.
• Ability to delegate tasks and decisions appropriately, assess employee readiness, and follow up.
• Ability to identify opportunities and issues, take initiative, and learn quickly.
• Ability to communicate clearly, courteously, and respectfully with diverse internal and external stakeholders.
• Strong organizational skills, including managing priorities, multitasking, attention to detail, and completing tasks on time.
• Ability to learn and follow protocols and guidelines to protect people and assets.
• Ability to lead, manage, and mentor others, provide feedback, and develop direct reports.
• Ability to learn and use retail technology, systems, equipment, and computer programs.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
• Ensure appropriate department staffing, including hiring and training operations associates.
• Assist with training operations associates at all levels.
• Handle shipping and receiving of gear and other store-related items.
• Organize and stock the warehouse and maintain the facility.
• Oversee loss prevention and safety, inventory management, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring products meet planogram standards, including POP, SKU, and inventory integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for employee-musicians to take time off to tour and return to their job

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed