GC Retail Operations Manager Store 834
About The Position
The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role helps foster a culture of integrity, inclusion, musical passion, and respect. The manager partners with the Store Manager and other members of the management team to meet business goals, oversees staffing and training for operations associates, and supports store operations including shipping and receiving, warehouse organization, facility maintenance, loss prevention, safety, inventory and cash management, and business reporting. The manager also conducts weekly signage and pricing audits, ensures merchandising and inventory integrity, serves as acting manager in charge when needed, and opens and closes the store.
Requirements
- At least 3 years of relevant work experience in retail or a warehouse setting.
- Valid state driver's license and automotive insurance.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work in a loud environment for 5–8 hours.
- Ability to work weekends, holidays, and evenings.
- Ability to lift up to 50 pounds.
- Ability to delegate tasks, assess employees' readiness, and follow up on assignments.
- Initiative, including identifying opportunities and issues and taking action independently.
- Clear, courteous written and verbal communication with diverse internal and external stakeholders.
- Strong organizational, time-management, multitasking, and detail-oriented skills in a fast-paced, high-urgency environment.
- Ability to lead, manage, mentor, and develop direct reports and provide constructive feedback.
- Ability to learn and use technology, retail systems, equipment, and computer programs.
Nice To Haves
- Associate degree.
- Understanding of Guitar Center retail systems and processes.
Responsibilities
- Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
- Ensure appropriate department staffing, including hiring and training operations associates.
- Assist in training operations associates at all levels.
- Ship and receive gear and other store-related items.
- Organize the warehouse, stock merchandise, and maintain the facility.
- Oversee loss prevention, safety, inventory management, cash management, and business reporting.
- Conduct weekly standardized signage and pricing audits and ensure products meet planogram standards, including POP, SKU, and inventory integrity audits.
- Drive sales by acting as manager in charge when necessary.
- Open and close the store.
- Perform additional duties as assigned.
Benefits
- Gig leave for musician employees to take time off for a tour and return to their job afterward.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Mental health support.
- Paid sick, holiday, and vacation time.
- Employee discount program.
- Tuition reimbursement options.
- Bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
