Retail Operations Manager

Squishable•Washington, NY

11d•Onsite

About The Position

The Retail Operations Manager develops and executes the operational strategy for Squishable’s retail fleet, ensuring stores have the processes, systems, tools, and support to deliver exceptional customer experiences and strong business performance. Reporting to the Director of Retail, the role partners with the Director and Regional Managers to improve operational excellence, store performance, efficiency, and the customer and employee experience while supporting company growth. The position provides leadership across store operations, new store openings, facilities, operational systems, vendor management, and cross-functional initiatives. The manager builds scalable processes, leads operational projects from concept through execution, and supports the continued development of Squishable’s retail business. Candidates must be based in either the New York City or Washington, DC corporate office. The role requires 30%–40% travel.

Requirements

At least 5 years of progressive retail operations leadership experience in a multi-unit retail environment.
Bachelor’s degree in Business, Retail Management, Operations Management, or a related field.
Proven success developing operational strategies, improving processes, and driving measurable business results.
Experience leading new store openings, remodels, relocations, and other large-scale retail projects.
Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities.
Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment.
Excellent analytical, problem-solving, and decision-making skills, including the ability to translate data into actionable business recommendations.
Outstanding written, verbal, and interpersonal communication skills, including experience presenting to senior leadership.
Ability to build strong cross-functional partnerships and influence without direct authority.
Experience with ERP systems such as NetSuite and strong proficiency with Microsoft Excel, Google Workspace, and reporting tools.
Ability to stand, walk, bend, climb ladders, and move throughout retail environments for extended periods.
Ability to lift and move up to 40 pounds.
Ability to travel by air and automobile on a regular basis; the role requires 30%–40% travel.
Must be based in either the New York City or Washington, DC corporate office.

Nice To Haves

Experience supporting a rapidly growing retail organization is strongly preferred.

Responsibilities

Partner with the Director of Retail and Regional Managers to execute operational strategy and drive consistency, efficiency, and performance across all retail locations.
Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven decisions.
Develop, implement, and improve operational standards, policies, procedures, and training.
Provide operational guidance and support to Regional Managers and Store Managers and help ensure company initiatives are executed successfully.
Lead operational execution for new store openings, relocations, remodels, pop-up locations, and closures, including planning, vendor coordination, fixture procurement, and store readiness.
Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets; identify ways to improve service and reduce costs.
Partner with Inventory Planning, Warehousing, Finance, IT, and other teams to improve workflows, inventory accuracy, and store systems.
Manage store operational resources, including the Store Operations Manual, operational communications, calendars, and tools.
Evaluate and implement processes, systems, and technologies to improve efficiency, scalability, and business performance.
Lead cross-functional projects, build departmental partnerships, and provide operational reporting and recommendations to support strategic planning and company growth.