GC Retail Operations Manager Store 410

Guitar Center • Albuquerque, NM

9h

About The Position

Guitar Center’s Operations Manager leads the team responsible for receiving merchandise, stocking it, bringing it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role supports a culture of integrity, inclusion, musical passion, and respect while helping customers and employees experience the joy of creating music.

The Operations Manager partners with the Store Manager and other management team members to achieve EBITDA, sales, and margin goals. The position oversees department staffing and associate training, store and warehouse operations, inventory and cash management, loss prevention, safety, facility maintenance, and business reporting. It also includes serving as acting manager in charge when needed and opening and closing the store.

Successful candidates demonstrate delegation, initiative, clear communication, organization, attention to detail, performance management, and the ability to learn and use retail technology and systems. The role requires working in a loud environment, including weekends, holidays, and evenings, and lifting up to 50 pounds.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals.
• Ensure appropriate staffing levels in the department, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize and stock the warehouse and maintain the facility.
• Manage loss prevention, safety, inventory, cash, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring product meets planogram standards, including POP, SKU, and inventory integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Eligible to participate in the Guitar Center Company bonus program based on Company performance.
• Gig leave for musician employees to take time off to tour and return to their job.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed