GC Retail Operations Manager Store 107

Guitar Center • City of Industry, CA

3h

About The Position

Guitar Center’s Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The manager works to foster a culture of integrity, inclusion, musical passion, and respect.

The role partners with the Store Manager and other members of the management team to help achieve EBITDA, sales, and margin goals. It also supports staffing, hiring, training, store operations, safety, inventory, cash management, and business reporting. The manager may act as the manager in charge when needed and is responsible for opening and closing the store.

The position pays $24.11–$36.17 per hour depending on background and experience and is eligible for participation in the Guitar Center Company bonus program based on Company performance. Actual compensation may vary based on experience, education, and other factors.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.
• Ability to delegate tasks appropriately, assess employee readiness, follow up, and share responsibility and accountability.
• Ability to identify opportunities and issues and take initiative to resolve them or act on them.
• Ability to communicate clearly, concisely, positively, and courteously in writing and verbally with diverse internal and external stakeholders.
• Strong organizational skills, including prioritization, multitasking, attention to detail, and timely completion of tasks in a fast-paced, high-urgency environment.
• Ability to protect people and assets by learning and following protocols and guidelines.
• Ability to lead, manage, mentor, and develop direct reports, and provide effective positive and constructive feedback.
• Ability to navigate and learn technology, retail systems, equipment, and computer programs.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and other management team members to achieve EBITDA, sales, and margin goals.
• Ensure appropriate department staffing levels, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize the warehouse and stock merchandise.
• Maintain the facility.
• Oversee loss prevention and safety, inventory management, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring merchandise meets planogram standards, including POP, SKU, and inventory integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to tour and return to their job afterward.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Eligibility to participate in the Company bonus program based on Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed