GC Retail Operations Manager Store 555
About The Position
The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role supports Guitar Center’s culture of integrity, inclusion, musical passion, and respect while helping create an inclusive, customer-first environment. The manager partners with the Store Manager and management team to achieve EBITDA, sales, and margin goals. The position oversees staffing, hiring, and training for operations associates; manages shipping and receiving, warehouse organization, stocking, facility maintenance, loss prevention, safety, inventory, cash management, and business reporting; and conducts weekly signage and pricing audits. The manager may act as manager in charge to drive sales and is responsible for opening and closing the store, along with other assigned duties. Successful candidates demonstrate delegation, initiative, clear interpersonal communication, organization, performance-management and mentoring skills, and the ability to learn and use technology and retail systems. The role requires working in a loud environment for 5–8 hours, working weekends, holidays, and evenings, and lifting up to 50 pounds. The hourly rate is $24.00–$26.00 depending on experience and qualifications; the position is bonus eligible.
Requirements
- At least 3 years of relevant work experience in retail or a warehouse setting.
- Valid state driver’s license and automotive insurance.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work in a loud environment for 5–8 hours.
- Availability to work weekends, holidays, and evenings.
- Ability to lift up to 50 pounds.
- Ability to delegate, take initiative, communicate effectively with diverse stakeholders, organize competing priorities, lead and mentor others, and learn and use technology and retail systems.
Nice To Haves
- Associate degree.
- Understanding of Guitar Center retail systems and processes.
Responsibilities
- Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
- Ensure appropriate department staffing, including hiring and training operations associates.
- Assist with training operations associates at all levels.
- Handle shipping and receiving of merchandise and other store-related items.
- Organize the warehouse, stock merchandise, and maintain the facility.
- Oversee loss prevention, safety, inventory management, cash management, and business reporting.
- Conduct weekly signage and pricing audits and ensure merchandising meets planogram standards, including POP, SKU, and inventory-integrity audits.
- Drive sales by acting as manager in charge when necessary.
- Open and close the store.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holiday time
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for employee musicians to take time off to tour and return to their job
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
