Retail Operations Manager

02835ad7-1b2e-4eb2-9773-3454d03b1a3e•Cerritos, CA

168d•$100,000 - $115,000•Onsite

About The Position

The Retail Operations Manager is responsible for building, standardizing, and scaling operational excellence across REVOLVE’s retail locations. The role ensures stores operate efficiently and consistently in alignment with brand standards, while supporting growth through new store openings, process innovation, and best-in-class inventory management. The manager partners with Retail, Planning, Merchandising, Finance, Facilities, Technology, Real Estate, Store Design, and Visual Merchandising to deliver an elevated store experience that supports sales, profitability, and team productivity. The position owns the retail operating model, operational KPIs, store procedures, training and enablement, evaluation and implementation of operational programs, new-store readiness, facilities processes, operating-expense support, and inventory practices. The role also builds the Retail Operations function as the business scales, supports budgeting and vendor management, and uses reporting and performance measures to improve operational results. This is an in-office role in Cerritos, California, with travel of up to 60% for store visits and new store openings. The stated base salary range is $110,000 to $115,000.

Requirements

5–10+ years of retail store and retail operations experience.
Strong understanding of inventory management, store systems, and operational workflows.
Experience leading new store openings and scaling retail infrastructure.
Proven ability to build standard operating procedures and training programs from the ground up.
Analytical mindset and experience managing budgets and operational KPIs.
Strong cross-functional leadership and communication skills.
Highly organized, detail-oriented, and solutions-driven.
Ability to work in the Cerritos office.
Ability to travel up to 60% for store visits and new store openings.
Ability to work well in a dynamic environment with minimal supervision.

Nice To Haves

Multi-store retail experience in a high-growth environment.

Responsibilities

Define and evolve the retail operating model to support fleet expansion and revenue growth.
Partner with executive leadership to develop a 1–3 year retail operations roadmap covering systems, staffing, and process scalability.
Own operational KPIs, including store productivity, labor efficiency, and contribution to profitability.
Build and lead the Retail Operations function, including hiring, developing, and structuring the team.
Connect Retail, Planning, Merchandising, Finance, and Technology to support seamless execution.
Develop, document, maintain, and continuously improve scalable standard operating procedures across store operations.
Create a centralized operations playbook and ensure consistency across locations while allowing for market-specific differences.
Partner with field leadership to encourage adoption and compliance with operating procedures.
Design and implement operational training, onboarding tools, certification programs, and ongoing education for store teams and leaders.
Develop training materials for systems, inventory processes, and operational workflows, and update training in response to business needs and store feedback.
Identify, evaluate, and pilot tools, systems, and operational programs, such as RFID, workforce management, and POS enhancements.
Build business cases for initiatives, lead testing and implementation, develop rollout strategies and training, and optimize programs using success metrics.
Own operational readiness for new store openings, including checklists, timelines, and cross-functional alignment.
Partner with Real Estate, Store Design, and Visual Merchandising and oversee systems setup, inventory processes, back-of-house organization, and operational flow for openings.
Provide on-site or remote support during store openings.
Partner with Facilities to manage maintenance and repairs, establish issue reporting and escalation processes, analyze recurring maintenance trends, and support facilities budgeting and vendor management.
Provide input on store operating expenses and partner with Finance to track, forecast, and manage fleet OpEx.
Identify cost-saving opportunities while protecting the store experience and support scalable budgeting frameworks for new and existing stores.
Own end-to-end inventory processes across stores, including receiving, transfers, cycle counts, and inventory accuracy.
Partner with Planning and Allocation to support optimal product flow and in-store availability.
Lead shrink-reduction strategies, investigate inventory discrepancies, and implement tools and processes to improve inventory visibility and accuracy.
Establish reporting and KPIs to monitor inventory health and operational performance.