Retail Manager - Operations

Bass Pro Shops•Augusta, GA

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a commitment to world-class customer service, works to meet or exceed company financial plans, and executes company sales plans. The manager opens and closes the store and serves in Manager on Duty responsibilities. The Retail Manager maintains corporate planograms and leads department associates through hiring and selection, training, performance appraisals, scheduling, coaching, and motivation. The role resolves customer and associate issues and carries out supervisory responsibilities in accordance with company policies and applicable laws. It also assists customers with purchasing decisions by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position involves regular computer work, walking, and standing; occasional sitting and lifting up to 50 pounds; and occasional use of ladders, machinery, power tools, motor vehicles, or heavy equipment. Work may occasionally take place in low or high temperatures, outdoors in precipitation or wind, in noisy environments, or in hazardous conditions.

Requirements

At least 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Support a strong commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
Meet or exceed company financial plans and execute sales plans as directed by the company.
Open and close the store and fulfill Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly schedules, and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
Provide a legendary customer experience by identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems and perform needs assessments; use independent judgment to adapt broad guidelines and make recommendations affecting policies, procedures, and practices.