Retail Operations Manager

Goodwill Of Central And Coastal Virginia•Henrico, VA

5d•Onsite

About The Position

Contributes to the mission of Goodwill by profitably managing a Goodwill Retail store, donation site and instore production facility. Maintains high standards and motivate staff to maximize performance to achieve store goals. Essential duties include the following. Other duties within the scope of this position may be assigned.

Requirements

High School Diploma or GED, required.
3 Years’ experience in a related field, required.
The associate is not required to drive as part of their job duties.
The associate in this position will be required to successfully pass a criminal background check.
Associates are required to follow Goodwill's policy and procedure manual.
Managers have the added responsibility to ensure the compliance of their team members.
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Nice To Haves

Bachelor's Degree in Business Management or a related field, preferred.

Responsibilities

Acts as a role model in manner and appearance to promote a positive work environment.
Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance.
Promotes Goodwill’s high standard of exceptional customer service both internally and externally.
Embraces and executes key on boarding principles to prepare and nurture new and transferred associates.
Conducts weekly management team meetings, monthly staff meetings, check ins.
Manages change through communication and positive support of all company initiatives.
Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs.
Identifies, develops and retains high potential associates, nurtures for next level.
Ensures an effective learning environment by using all tools available i.e.: RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes.
Schedules and staffs the store for maximum efficiency and exceptional customer experience.
Maximizes the value of donated goods by ensuring timely processing, monitor inventory levels.
Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness.
Solicits customer and associate feedback, act on it.
Utilizes management information tools i.e.: Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends.
Responds to all customer inquiries in a timely manner.