Retail Manager - Operations

Bass Pro Shops•Kalispell, MT

About The Position

The Retail Manager supervises one or more store Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer experience, meets or exceeds company financial plans, executes sales plans, and may open or close the store while serving as Manager on Duty. The manager maintains corporate planograms and leads department associates through staffing, interviewing, selection, training, scheduling, performance appraisal, coaching, motivation, and recommendations for merit or promotional increases. The role resolves customer and associate issues and performs supervisory duties in accordance with company policies and applicable laws. It also assists customers with buying decisions by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position involves regular computer work, walking, and standing; occasional sitting and lifting up to 50 pounds; and occasional use of ladders, machinery, power tools, motor vehicles, or heavy equipment. Work may occasionally involve temperature extremes, outdoor elements, noise, or hazardous conditions.

Requirements

Minimum of 3–5 years of Retail Management experience, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of the Team concept of Management.

Responsibilities

Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
Meet or exceed company financial plans and execute sales plans as directed by the Company.
Open and close the store and perform Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, perform needs assessments, and make recommendations that may affect policies, procedures, and practices.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund