Retail Operations Manager

Snif•New York, NY

2d•Remote

About The Position

Snif is seeking a hands-on individual contributor to own retail order execution as the company expands its distribution. The Retail Operations Manager oversees orders from receipt through fulfillment, delivery, and invoicing, ensuring accurate processing, retailer requirements are met, and exceptions are addressed early enough to protect commitments. The role is Snif’s primary owner for retail order execution, resolving operational exceptions within agreed guidelines and escalating inventory allocation, commercial, or spending decisions that require approval. The position works closely with Sales, Procurement and Inventory, Finance, and manufacturing and fulfillment partners. The manager will help develop the processes, reporting, and tools used to serve retail partners, working directly with the VP of Operations, to whom the position reports. Snif is based in New York City and operates as a remote team. Travel may be required approximately 10–20% of the time, depending on business needs.

Requirements

At least 3 years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business.
Experience personally managing national retailer orders from receipt through delivery and invoicing, including resolving exceptions across internal teams and fulfillment partners.
Experience supporting multiple distribution centers and meeting retailer routing and compliance requirements.
Hands-on experience monitoring EDI transactions, diagnosing operational errors, and working with providers to resolve them.
Experience working directly with third-party warehouses and transportation partners on fulfillment and delivery issues.
Strong Excel or Google Sheets skills, including reconciling order, inventory, shipment, and invoice data.
Sound judgment when priorities compete, with the ability to explain risks, recommend actions, and recognize when a decision requires approval.
Clear communication, careful attention to detail, and consistent follow-through.
Examples of improving an operating process, with a clear explanation of personal contribution and resulting changes in accuracy, service, or manual effort.

Nice To Haves

Experience in beauty, fragrance, personal care, or home products.
Familiarity with OpenText, ShipIQ, Partners Online, or comparable retailer systems.
Experience improving workflows through ERP systems or automation.
Proficiency in LLMs such as Claude or GPT.
Experience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts.

Responsibilities

Own daily order management across retail channels, including Ulta, Ulta International, Amazon, and future distribution expansion.
Validate purchase orders against approved item data, pricing, quantities, inventory availability, and delivery requirements; resolve discrepancies before confirming orders.
Coordinate with Procurement and Inventory to identify shortages, carry out agreed fulfillment priorities, and communicate risks with recommended actions.
Coordinate with fulfillment providers on order confirmation, routing, labeling, shipping documentation, pickup, and delivery requirements.
Monitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify receipt of required order, shipment, and invoice information.
Prepare and submit accurate invoices, reconcile ordered, shipped, and invoiced quantities, and work with Finance to resolve discrepancies and deductions.
Investigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes.
Own order-execution readiness for new retailer and item launches, including operational data checks, test orders, documented workflows, and handoffs with relevant teams and fulfillment partners.
Maintain accurate order records and reporting by retailer and distribution center, including deadlines, shipment status, exceptions, and next actions.
Improve procedures, service reporting, and backup coverage; simplify or automate repetitive work and verify improvements to accuracy and reliability.
Identify order or shipment issues early, bring relevant partners together, and drive issues to resolution.