Retail Operations Manager
About The Position
The Retail Operations Manager develops and executes the operational strategy for Squishable’s retail fleet, ensuring stores have the processes, systems, tools, and support needed to deliver exceptional customer experiences and strong business performance. Reporting to the Director of Retail, the manager partners with the Director and Regional Managers to improve operational excellence, store performance, efficiency, customer and employee experiences, and execution of key business initiatives across all locations. The role provides leadership across store operations, new store openings, facilities, operational systems, vendor management, and cross-functional initiatives. The manager builds scalable processes, leads operational projects from concept through execution, and supports the growth of Squishable’s retail business. Candidates must be based in the New York City or Washington, DC corporate office. The role requires 30%–40% travel.
Requirements
- At least 5 years of progressive retail operations leadership experience in a multi-unit retail environment.
- Bachelor’s degree in Business, Retail Management, Operations Management, or a related field.
- Proven success developing operational strategies, improving processes, and driving measurable business results.
- Experience leading new store openings, remodels, relocations, and other large-scale retail projects.
- Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities.
- Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment.
- Excellent analytical, problem-solving, and decision-making skills, including the ability to translate data into actionable business recommendations.
- Excellent written, verbal, and interpersonal communication skills, including experience presenting to senior leadership.
- Ability to build strong cross-functional partnerships and influence without direct authority.
- Experience with ERP systems such as NetSuite and strong proficiency with Microsoft Excel, Google Workspace, and reporting tools.
- Must be based in the New York City or Washington, DC corporate office.
- Ability to travel by air and automobile on a regular basis; the role requires 30%–40% travel.
- Ability to stand, walk, bend, climb ladders, and move throughout retail environments for extended periods.
- Ability to lift and move up to 40 pounds.
Nice To Haves
- Experience supporting a rapidly growing retail organization is strongly preferred.
Responsibilities
- Partner with the Director of Retail and Regional Managers to execute the operational strategy across the retail fleet and drive consistency, efficiency, and store performance.
- Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven decisions.
- Develop, implement, and improve operational standards, policies, procedures, and training.
- Provide guidance and operational support to Regional Managers and Store Managers and help ensure successful execution of company initiatives.
- Lead operational execution of new store openings, relocations, remodels, pop-up locations, and store closures, including project planning, vendor coordination, fixture procurement, and store readiness.
- Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets; identify ways to improve service levels and reduce costs.
- Partner with Inventory Planning, Warehousing, Finance, IT, and other teams to improve workflows, inventory accuracy, and store systems.
- Manage store operational resources, including the Store Operations Manual, operational communications, calendars, and tools.
- Evaluate and implement processes, systems, and technologies to improve efficiency, scalability, and business performance.
- Lead cross-functional projects, build partnerships across departments, and provide operational reporting and recommendations to support strategic planning and company growth.
Benefits
- 100% employer-paid health insurance.
- 100% employer-paid short- and long-term disability insurance.
- 100% employer-paid life insurance.
- Affordable vision and dental insurance.
- 18 days of PTO per year, plus 2 floating holidays.
- 401(k) with employer match.
- Generous employee discount.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
