Retail Operations Lead

VANCE OUTDOORS INC•Springdale, OH

13d•Onsite

About The Position

The Retail Operations Lead manages the movement and pricing of products from the warehouse to the sales floor, oversees sales-floor merchandising, and assists the department or store manager. The role coordinates product receiving, transfers, pricing, sales tags, inventory movement, customer service, staffing coverage, and day-to-day store operations. It also supports a positive department culture, improves efficiency and cost control without sacrificing quality or safety, and coordinates with other departments through store managers. The position helps ensure compliance with state, federal, and local regulations governing firearms and related accessories, including applicable Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE) requirements for firearm-related activities. It is accountable for following prescribed regulations, keeping merchandise costs low and margins high, and ensuring merchandising quality, flyer-item tagging, and product availability on the sales floor. The role directly supervises 15–40 employees in the assigned department. Supervisory duties include interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and problems. The employee may open and close stores, respond to security issues, and perform or back up a range of store jobs, including sales, cash handling, merchandising, cleaning, and warehouse work. The job is located in Springdale, Ohio. Physical requirements include regular standing and handling objects, frequent walking and climbing or balancing, and lifting up to 50 pounds regularly, up to 100 pounds frequently, and more than 100 pounds occasionally. The work environment includes regular exposure to moving mechanical parts and explosives, frequent exposure to high or precarious places, occasional exposure to fumes, airborne particles, and toxic or caustic chemicals, and usually loud noise.

Requirements

Bachelor’s degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles in a prescribed style and format and present information effectively to management, public groups, and boards of directors.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-form instructions.
Knowledge of POS systems, payroll systems, internet software, spreadsheet software such as Excel, and word processing software such as Word.
Ability to meet the stated physical demands, including standing, walking, reaching, climbing or balancing, bending, kneeling, crouching or crawling, and lifting or moving heavy items.
Ability to work in an environment involving moving mechanical parts, explosives, high or precarious places, potential exposure to fumes, airborne particles and toxic or caustic chemicals, and usually loud noise.

Responsibilities

Coordinate receiving products in the warehouse, transfers, and timely movement of products to the sales floor.
Work with sales-floor plans and merchandising.
Price products, prepare sales tags, and communicate issues to management.
Assist with customer service for internal and external customers, handle customer and employee issues, and escalate issues to management as needed.
Assist with inventory movement to and from bound books, the warehouse, and the sales floor.
Promote a positive culture within the department and store.
Follow procedures and policies compliant with state, federal, and local laws and regulations concerning firearms and related accessories.
Assist in managing and controlling ATF requirements for company activities involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of NFA and non-NFA weapons.
Reduce costs and improve efficiency throughout the sales process without sacrificing quality or safety.
Coordinate with other departments through store managers to support a positive and efficient work environment.
Assist with coordinating department sales associates’ schedules and maintaining adequate staffing coverage.
Open and close stores and assist with or respond to security issues during business hours.
Perform or back up store tasks, including sales, cash handling, merchandising, cleaning, and warehouse work.
Adhere to company policies and procedures and perform other duties as required by management.
Supervise 15–40 employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Maintain compliance with BATFE procedures and regulations, control merchandise costs and margins, and ensure merchandising quality, flyer-item tagging, and product availability on the sales floor.