Lead Retail Operations
About The Position
The Rental Shop Lead supports day-to-day rental shop performance by guiding rental associates and technicians, coordinating workflow, maintaining rental fleet readiness, and resolving guest needs. The role serves as an on-shift resource for the team and may act as Manager on Duty when designated. The Lead models excellent guest service, reinforces operating standards, and helps the shop meet service, safety, productivity, and inventory goals. This is a year-round, 10-month, full-time position. The starting wage and expected total compensation are $23.00–$26.88 per hour. The role requires working in person or off-site as directed by company policy, which may change. Housing is not available.
Requirements
- At least 18 years of age.
- Strong communication, organization, problem-solving, and guest-service skills.
- Ability to learn rental systems, equipment procedures, and company operating standards.
- Ability to work a flexible schedule that may include weekends, holidays, early mornings, and peak-season periods.
- Ability to stand and move for extended periods and safely lift, carry, and maneuver rental equipment and supplies, with or without reasonable accommodation.
- Commitment to safe work practices, teamwork, reliability, and a positive, inclusive workplace.
Nice To Haves
- Previous customer service, retail, rental, or snowsports experience preferred.
- Demonstrated leadership or training experience is an asset.
- Genuine interest in skiing, snowboarding, outdoor recreation, or helping others enjoy their time in the mountains.
Responsibilities
- Organize daily opening, closing, fitting, checkout, returns, and equipment staging to help guests move efficiently through the rental process.
- Welcome guests, identify equipment and service needs, resolve routine concerns, and promptly and professionally escalate complex issues.
- Provide real-time coaching, task direction, and peer support to rental associates; assist with onboarding and training new team members.
- Monitor rental fleet condition, cleanliness, sizing, organization, and availability; coordinate repairs, servicing, and equipment rotation with technicians and shop leadership.
- Reinforce proper fitting and adjustment procedures, required documentation, equipment-handling practices, and applicable company and industry safety standards.
- Support accurate check-in/check-out, tracking, storage, and accountability for skis, snowboards, boots, helmets, and accessories; report damage, shortages, or discrepancies.
- Help maintain a clean, organized, guest-ready rental area and communicate staffing, supply, and workflow needs to store leadership.
- Support efficient service during weekends, holidays, group arrivals, and other high-volume periods, adapting to changing business needs.
- Perform additional tasks consistent with the role as assigned.
- When designated, act as Manager on Duty.
Benefits
- Free employee ski passes.
- Discounted lift tickets for friends and family and free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) Retirement Plan.
- Employee Assistance Program.
- Training and professional development.
- For eligible full-time roles: health, medical, dental, and vision insurance plans; the posting specifies eligibility for seasonal employees after working 500 hours.
- For full-time roles: free ski passes for dependents.
- For full-time roles: Critical Illness and Accident plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
