Lead Retail Operations Truenorth

Vail Resorts • Truckee, CA

3d

About The Position

Join a world-class mountain shop team and provide guests with gear and services for an outdoor experience. Training is provided in selling outdoor gear; no prior experience is required. The role may involve working across multiple departments and in positions such as resort activities, retail, rental operations, food and beverage support, ticket sales or scanning, lift operations, and base area operations. The position is winter seasonal for 2026/2027, with full-time and part-time hours available. Starting pay is $23.00–$26.88 per hour. Housing is not available.

Requirements

• Be at least 18 years of age.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Commitment to exceptional customer service.
• Ability to stand and move in an active, team-oriented environment for extended periods.
• Ability to communicate fluently in English.

Responsibilities

• Provide excellent guest service and product knowledge.
• Outfit guests with outdoor gear.
• Work with teammates to maintain safety standards.
• May perform cashiering, rental, or other department support duties.
• Perform other duties as assigned.

Benefits

• Free employee passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• 40% retail discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed