Retail Operations General Manager

Nooksack Indian Tribe • Deming, WA

12d

About The Position

The Retail Operations General Manager provides positive, accountable, and strategic leadership for Nooksack Market Centre and related retail operations. The role focuses on strengthening profitability, improving customer experience, developing employees, and identifying growth opportunities that support long-term benefits for the Nooksack Indian Tribe and its members. The General Manager leads by example, fosters a healthy and respectful work environment, and ensures follow-through on operational, financial, customer service, and governance responsibilities.

In accordance with the NBC II Charter of Incorporation and Bylaws, the position also serves as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board, supporting corporate governance and business oversight consistent with Tribal Council direction. The role oversees staffing and employee development, revenue and inventory management, financial controls and budgets, operating policies, customer service, security, regulatory awareness, vendor relations, and continuous improvement.

Requirements

• Obtain and maintain a valid Non-Gaming Nooksack Tribal Gaming Agency License.
• Obtain and maintain TIPS for Off-Premises Certification.
• At least five years of convenience store supervisory experience.
• Pass alcohol/drug tests and criminal background checks at hire and throughout employment.
• Pass all Nooksack Tribal hiring prerequisites.
• Read, write, speak, and understand English.
• Ability to analyze sales trends, customer purchasing patterns, inventory turnover, and profit margins to recommend revenue and cost-control strategies.
• Ability to lead professionally and accountably in support of the Tribe’s economic goals and the connection between business performance, Tribal revenue, and services for Tribal members.
• Knowledge of board responsibilities, meeting procedures, recordkeeping, and approval requirements under the NBC II Charter of Incorporation and Bylaws.
• Ability to exercise sound judgment, confidentiality, accountability, and good-faith decision-making in corporate governance matters.
• Ability to identify potential conflicts between operational responsibilities and Corporate Board matters, seek guidance, and recuse from votes when required.
• Knowledge of MSDS, Washington State cigarette, tobacco, and liquor laws, and applicable stock inventory requirements.
• Ability to perform basic math, make change accurately, reconcile daily books, and complete accurate stock inventories.
• Ability to operate POS systems, Tele-check equipment, drop safe equipment, and other retail operating systems.
• Strong customer service, cash handling, employee relations, conflict resolution, problem-solving, and communication skills.
• Ability to communicate expectations clearly, provide constructive feedback, address concerns promptly, and encourage employee engagement and follow-through.
• Ability to identify product lines, promotions, merchandising improvements, and service opportunities that meet customer needs and increase sales.
• Ability to work effectively with high volumes of customers and employees, maintain organized shelves and displays, and follow stock tags and operating procedures.
• Proficiency in word processing, spreadsheets, email, and related business technology.
• Ability to lift at least 50 pounds and lift at least 25 pounds overhead; bend, stretch, kneel, reach, twist, grip, and stand for long periods.
• Must work various shifts and days, including nights, weekends, and holidays.
• Must follow safety policies and procedures when working with cleaning chemicals.

Nice To Haves

• A college degree in business.

Responsibilities

• Develop and recommend retail strategies to increase profitability, expand revenue opportunities, improve operational efficiency, and support services and benefits for Tribal members.
• Serve as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board in accordance with its Charter and Bylaws.
• Participate in Corporate Board meetings and support responsible business operations, financial oversight, strategic planning, and long-term economic benefit to the Tribe.
• Support required business plans, reports, records, and follow-up actions consistent with the NBC II Charter, Bylaws, and Tribal Council direction.
• Staff, schedule, evaluate, train, develop, and mentor employees; interview applicants, assign work, approve overtime and early outs, address performance concerns, and recommend wage increases and promotions as appropriate.
• Identify, evaluate, and implement product lines, promotions, service improvements, and merchandising strategies to meet customer demand and increase sales.
• Manage liquor, cigarette, tobacco, resale, materials, and equipment inventories, including ordering, rotation, display, stock control, and inventory optimization.
• Oversee reconciliation of daily books, monitor overages and shortages, review voids and returns, correct discrepancies, and maintain financial accountability.
• Lead the planning, approval, implementation, and ongoing management of the annual departmental budget, emphasizing cost control, revenue growth, and sustainability.
• Provide monthly budget variance explanations and maintain accurate budget, financial, personnel, and departmental records.
• Oversee departmental operating guidelines, position descriptions, policies, procedures, and control systems.
• Bring matters requiring Corporate Board review or approval forward and recuse from board votes when a matter presents a conflict related to operational responsibilities.
• Promote customer service through monitoring, training, coaching, and follow-up to encourage repeat business and customer loyalty.
• Maintain the security, cleanliness, and organization of designated market and fuel areas and protect relevant confidential information.
• Monitor internal and external conditions, trends, and business factors affecting retail operations and take appropriate action.
• Maintain awareness of applicable county, state, tribal, and federal regulations, including EPA, gaming, health, liquor and tobacco, weights and measures, and tax requirements.
• Negotiate with and recommend agreements with merchandise and service vendors to achieve strong pricing, reliable service, quality products, and increased sales.
• Promote a safe, respectful, healthy, and productive work environment and address workplace concerns constructively and promptly.
• Review sales trends, inventory practices, customer feedback, employee performance, staffing needs, and operational results; recommend and implement improvements to service, efficiency, accountability, and profitability.
• Perform other job-related duties as assigned by management.

Benefits

• Competitive salary DOE, COLA and merit increases as approved.
• Employer medical, dental, and vision coverage.
• Basic employee life and accidental death and disability coverage equal to one year’s salary.
• Employer-paid short- and long-term disability.
• 401(k) with up to 4% employer contribution match.
• Paid annual, sick, bereavement, cultural, and jury duty leave.
• Approximately 24 holidays and administrative closures annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed