Retail Operations Coordinator

Brilliant Earth•Southlake, TX

17d•Onsite

About The Position

The Retail Operations Coordinator supports daily showroom operations and fulfillment while providing an exceptional, personalized experience for Brilliant Earth customers. The role greets and welcomes showroom guests, supports inventory and order fulfillment, maintains a secure and organized environment, and helps uphold the showroom’s luxury presentation and operational standards. The position is in person at the Southlake, Texas showroom and is intended for a full-time Tuesday–Saturday schedule.

Requirements

A dedicated desire to connect with customers, solve problems, and create positive experiences.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to think critically and adapt quickly in a flexible environment.
Exceptional time-management skills and accountability.
Collaborative, team-oriented mindset with the ability to work cross-functionally.
Strong computer and organizational skills.
Ability to work a full-time Tuesday–Saturday schedule.

Nice To Haves

Robust customer service skills and experience in a fast-paced retail or hospitality environment.
Interest in socially and environmentally responsible organizations and products.

Responsibilities

Provide exceptional service and create a welcoming, personalized showroom experience for customers.
Greet and welcome guests with enthusiasm, warmth, and professionalism.
Send and receive products from the New Jersey headquarters and external vendors, reconciling inventory in the computer system.
Facilitate order fulfillment by preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
Manage the security of goods and provide expertise on operational policies and procedures.
Maintain the showroom’s luxury environment and visual merchandising and retail operations standards, including planograms, seasonal rollouts, decor, signage, and regular reviews or checkpoints.
Manage and organize appointments for pickups, resizing, and repairs.
Assist walk-in clients by matching them with an available sales representative or scheduling a return visit.
Seek ways to improve the customer experience and support the sales team.
Enforce waiting-room policies to help ensure a safe and pleasant experience for guests.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee jewelry discount.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.