Retail Operations Coordinator

Brilliant Earth•Boston, MA

18d•$22 - $24•Onsite

About The Position

The Retail Operations Coordinator provides an exceptional experience for Brilliant Earth customers while supporting fulfillment and daily showroom operations. The role welcomes and assists showroom guests, supports sales representatives, manages product and inventory flows, and helps maintain a secure, organized, luxury retail environment. The position is in person at the Seaport showroom in Boston, Massachusetts, with a full-time Tuesday–Saturday schedule.

Requirements

Strong customer-service skills and a desire to connect with customers, solve problems, and create positive experiences.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to think critically and adapt quickly in a flexible environment.
Exceptional time-management skills and accountability.
Collaborative, team-oriented mindset.
Strong computer and organizational skills.
Ability to work a full-time Tuesday–Saturday schedule.

Nice To Haves

Experience in a fast-paced retail or hospitality environment.
Interest in socially and environmentally responsible organizations and products.

Responsibilities

Create personalized customer experiences and maintain a welcoming showroom environment.
Greet guests warmly and professionally.
Send and receive products from headquarters and external vendors and reconcile inventory in the computer system.
Facilitate order fulfillment by preparing and packaging customer materials, managing inventory, and organizing the packaging area.
Secure merchandise and provide expertise on operational policies and procedures.
Maintain showroom presentation and visual merchandising standards, including planograms, seasonal roll-outs, decor, and signage.
Organize and manage appointments for pickups, resizing, and repairs.
Assist walk-in clients by matching them with an available sales representative or scheduling a return visit.
Support the sales team and seek ways to improve the customer experience.
Enforce waiting-room policies to help ensure a safe and pleasant experience for guests.

Benefits

Training program and career-growth opportunities.
Consistent weekly schedule with two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee jewelry discount.
Mental health resources and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly-premium health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.