Retail Operations Coordinator

Brilliant Earth•Southlake, TX

18d•$19 - $21•Onsite

About The Position

The Retail Operations Coordinator supports daily showroom operations and fulfillment while creating exceptional, personalized experiences for Brilliant Earth customers. The role welcomes guests, helps maintain a luxury showroom environment, supports the sales team, and ensures operational policies and procedures are followed. The position is in person at the Southlake, Texas showroom and is intended for a full-time Tuesday–Saturday schedule.

Requirements

Robust customer service skills and experience in a fast-paced retail or hospitality environment are preferred.
A strong desire to connect with customers, solve problems, and create positive experiences.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to think critically and adapt quickly in a flexible environment.
Exceptional time-management skills and accountability.
Collaborative, team-oriented mindset, including the ability to work cross-functionally.
Strong computer and organizational skills.
Interest in socially and environmentally responsible organizations and products.
Ability to work a full-time Tuesday–Saturday schedule.

Nice To Haves

Experience working in a fast-paced retail or hospitality environment.

Responsibilities

Create personalized customer experiences and maintain a welcoming showroom environment.
Greet and welcome guests with enthusiasm, warmth, and professionalism.
Send and receive products from headquarters and external vendors, reconciling inventory in the computer system.
Facilitate order fulfillment by preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
Manage the security of goods and provide expertise on operational policies and procedures.
Maintain the showroom’s luxury environment and visual merchandising standards, including planograms, seasonal roll-outs, decor, signage, and regular reviews or checkpoints.
Organize appointments for pick-ups, resizing, and repairs.
Assist walk-in clients by matching them with an available sales representative or scheduling a return visit.
Seek ways to improve the customer experience while supporting the sales team.
Enforce waiting-room policies to help ensure a safe and pleasant experience for guests.

Benefits

Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discount.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, with employer HSA contributions.
401(k) match.
Three weeks of accrued PTO in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Training opportunities and career growth support.