Retail Operations Coordinator
About The Position
Ashley | The Wellsville Group is hiring a Retail Operations Coordinator for its Brooklyn, Ohio location. This role ensures operational excellence in the store while supporting retail management and the sales team. The coordinator works closely with the General Manager to execute standard operating procedures and is expected to be detail-oriented, process-driven, and effective at problem-solving. The position supports sales, inventory, staffing, store systems, customer service, and coordination with corporate support departments. The schedule is full-time, five days per week, from 8 a.m. to 5 p.m., including Saturdays, with Sundays and one weekday off each week.
Requirements
- Full availability to work a full-time retail schedule, including Saturdays.
- Ability to define problems, collect data, establish facts, and draw valid, actionable conclusions.
- Ability to interpret and follow instructions given in a variety of forms.
- Working knowledge of Microsoft Office, STORIS, and point-of-sale programs.
- Strong attention to detail and excellent organizational and time-management skills.
- Strong verbal and written communication skills, including knowledge of proper spelling and grammar.
- Ability to communicate effectively verbally and in writing with coworkers, colleagues, and external contacts.
- Ability to be highly productive in an autonomous environment and ask for guidance when needed.
- Strong interpersonal skills and a strong sense of ethics.
- High school diploma or GED.
Nice To Haves
- Prior retail operational experience is preferred but not required.
Responsibilities
- Audit all sales and payment transactions within the retail location.
- Receive weekly merchandise transfer trucks.
- Conduct and reconcile weekly inventory and complete showroom-floor inventory cycle counts.
- Review missed punches and overtime hours for showroom team members.
- Assist with maintaining the showroom team schedule.
- Partner with the General Manager weekly to support the needs of the sales team.
- Conduct training on current systems and processes for all team members.
- Facilitate building maintenance, technician, and IT needs.
- Partner with the Customer Service Center to resolve customer service concerns.
- Review guest accounts for payment breakdowns and service resolutions.
- Reconcile showroom funds monthly.
- Assist the merchandise and design team by generating tags and resolving inventory and SKU discrepancies.
- Generate routine reports requested by the General Manager or Corporate Operations.
- Serve as a liaison between Corporate Support Departments and the retail location.
- Update and assign walkie-talkies.
- Oversee office and cleaning supply lists.
- Encompass the company’s Vision, Mission, and Values daily.
Benefits
- Competitive weekly pay starting at $16.50 per hour.
- Monthly bonus opportunity of up to $800 based on written volume and other qualifiers.
- Full-time five-day work week, 8 a.m. to 5 p.m., with Sundays and one weekday off each week.
- Paid time off, three paid holidays, and two personal days.
- Health insurance.
- Employee discount.
- Short-term and long-term disability coverage.
- 401(k) retirement plan.
- Long-term career opportunities, with internal promotion opportunities.
- Prize perks for sales team members who excel and random monthly prize selections for support team members.
- Team environment, supportive management, and lunch perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
