Part-Time Retail Operations Associate

002cdd05-5ee1-4962-99ad-52745759fbd4 • Durham, NC

12h • $0 - $15

About The Position

The Retail Operations Associate supports the Museum of Life and Science’s mission by providing excellent customer service and enhancing the retail experience while maintaining operational protocols that protect Museum assets. The position serves guests, shares information about current products, follows retail and safety procedures, and supports store operations. On occasion, the associate also serves beverages and food at the coffee bar. The role is part-time, non-exempt, and pays $15.00 per hour. Shifts vary, with weekend availability and potential evening work required.

Requirements

• Demonstrated passion for customer service.
• Ability to accurately handle cash, charge, check, and gift card transactions.
• Basic knowledge of computer systems.
• Ability to stand for up to 9 hours.
• Ability to maneuver around the sales floor and stock room, including repetitive bending, prolonged standing, twisting, and climbing.
• Ability to withstand prolonged periods of repetitive hand and wrist motions.
• Ability to lift 40 pounds.
• Weekend availability and potential evening work.

Nice To Haves

• Sales or retail experience.
• Coffee bar experience.
• Spanish fluency.
• Visual merchandising experience.
• Familiarity with Counterpoint.

Responsibilities

• Provide exemplary customer service to all guests according to accepted service standards.
• Know current product lines and communicate product information to customers.
• Follow policies and procedures for opening and closing, receiving and maintaining inventory, cash register operations, food handler guidelines, and administrative duties.
• Support coffee bar operations by serving beverages and food on occasion.
• Assist the Retail Operations Manager, Retail Operations Assistant Manager, and Lead Retail Operations Associates with necessary retail operations.
• Know and ensure Museum policies and procedures are followed.
• Adhere to merchandising standards with high attention to detail.
• Always follow Museum safety procedures.
• Engage with Museum visitors positively and helpfully to support an enjoyable and safe guest experience.
• Prioritize inclusion and kindness in interactions with staff, volunteers, and guests.
• Perform additional job-related duties as needed.

Benefits

• Eligible positions may include a 403(b) retirement plan with employer contributions, health, dental, and vision insurance, flexible spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family Museum membership.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed