About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the sales floor’s visual appeal, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and up to date. You are a visible, welcoming presence who greets customers and offers assistance. You collaborate across departments to support sales and create a hospitable, positive environment. The role includes preparing and organizing the sales floor, updating mannequins and layouts in line with company directives, assisting customers, recovering sales-floor and fitting-room areas, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. You share loyalty-program benefits, help achieve sales goals, and work with colleagues to reorganize and restock departments and prepare for the next day. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and availability. Weekend shifts are required.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays; weekend shifts are required.
  • Effectively communicate with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Create connections with customers, help the store achieve sales goals, and participate in sales-boosting events.
  • Create a welcoming and friendly environment for customers and colleagues.
  • Learn about store products and provide guidance based on customers’ wants, product features, and choices.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Effectively use point-of-sale technology and digital tools.
  • Work effectively with colleagues at all levels and across departments.
  • Meet daily sales goal challenges.
  • Able to talk, lift, move constantly, stand, and reach with arms and hands.
  • Able to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
  • Keep the sales floor, displays, and fitting rooms clean, organized, recovered, and shoppable; replenish merchandise and support merchandise moves.
  • Ensure pricing and promotional signage is accurate and up to date.
  • Welcome customers, listen to their needs, provide assistance and product guidance, and build customer relationships.
  • Share loyalty-program benefits and acquire new customers by opening credit accounts.
  • Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
  • Collaborate with colleagues across departments to support sales, meet daily sales goals, and elevate the customer experience.
  • Restock and reorganize the department and prepare the space for the next day.
  • Maintain regular, dependable attendance and punctuality.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
  • Competitive pay
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