Seasonal Retail Merchandising Support Associate, Herald Square
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you use your knowledge of Macy’s merchandise and services to create exceptional customer experiences. The role supports floor relocations, improves visual merchandise presentation, arranges and maintains displays, and ensures pricing and signage are current. It involves customer service and sales, maintaining department recovery standards, and working with colleagues to meet department goals in a fast-paced retail environment. The position requires flexible availability, including nights, weekends, and holidays. No education or experience is required.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to handle electronic devices.
- Ability to work independently and as part of a team, and adapt to changing priorities.
- Good understanding of products and ability to provide customers with guidance based on their needs and product features.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to sell and fulfill customer orders.
- Willingness to keep product knowledge and trend awareness current and complete training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to collaborate with the team to drive sales and deliver a positive customer experience.
- No education or experience required.
Responsibilities
- Greet customers and connect with them in a friendly, genuine way.
- Identify customer needs, recommend products, and inspire purchases.
- Offer customers options and solutions to complete sales.
- Close out customers’ shopping journeys and celebrate their purchases.
- Learn store products, services, loyalty programs, and sales systems to help customers find products and suggest additional items.
- Maintain department recovery standards, including on the selling floor and in fitting rooms.
- Use technology to keep product prices, promotions, and signage accurate in accordance with company guidelines and policies.
- Work with team members to achieve department goals and maintain a positive work environment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Assist with floor relocations, visual merchandise presentation, and arranging and maintaining product displays.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
